In 2016, PanGlobal initiated to move all products to Perfect Bound binding from our previous coil binding process. In 2017 we received notice that this first print run for Perfect Bound 2nd Class individual volumes (2A1, 2A2, 2A3, 2B1, 2B2, 2B3) [Ed 2.0] experienced some binding problems and inefficiencies. To remedy this, our printer adjusted the paper weight, binding adhesive and added 3 hole punch for new prints. As of our second print run these issues have been resolved.
In total, as of June 2019, there have been a total of 18 reports from customers concerning the Perfect Bound 2nd Class individual volumes (2A1, 2A2, 2A3, 2B1, 2B2, 2B3) [Ed 2.0] initial print run. All of these inquiries have been resolved by PanGlobal.
Going forward, PanGlobal will continue to address issues regarding this print run until August 31st, 2019 after which time customers who purchased and received the initial (non-hole punched) 2nd Class [Ed 2.0] Textbooks will be directed to our Support system for reference, and declined replacements for purchases made over 2 years ago.