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What's New?

Introducing Curbside Pickup

We have received various requests and feedback from customers stating that a pickup option would be helpful in both saving time and shipping cost. We are excited to let you know that we have listened!

Starting September 1st all regional customers within driving distance of our Calgary office can now pick up their online order in person. Our Same Day Curbside Pickup will be available on orders received before 12:00 p.m.

Important Information

Same Day Curbside Pickup address - #11, 1339 – 40 Ave NE, Calgary, AB T2E 8N6

Steps Same Day Pickup

  1. Browse PanGlobal’s online store and add your desired products to the cart. When finished, select the cart to checkout. 
  2. Complete the checkout process as prompted. If an individual other than the purchaser will pick up the order, ensure their name is included in the Mailing Address.
  3. Our team will send you an email to confirm we have received the order and detail next the instructions for pickup.
  4. Same day pickup is only available from 1-3 p.m. daily for orders received before 12 p.m. Orders will be held for 2 business days, after which our team will attempt contact for alternate delivery before refunding the order.
  5. To pick up your order, you will need to bring a copy of the order payment receipt (emailed upon completing your online purchase) as well as a piece of government-issued ID.
  6. Upon arrival, dial toll-free 1-866-256-8193 option 1. Our staff will collect your order number and carry your order out to you.
  7. Your signature will be required upon pickup.

Important note:

If you have not picked your order up by the end of the 2nd business day following your order placement online, you will have the option of cancelling and receiving a refund, minus cancellation fee (as per our return/cancellation policy) or having your order shipped (additional charges may apply.

Pickup Process

What to do before you arrive

Make sure to bring your order payment receipt along with a piece of government-issued identification.

What to do when you arrive

  1. Park your car in one of the parking spaces located outside our offices at 11 – 1339 40 Ave NE, Calgary, AB.
  2. Wait in the car and dial 1-866-256-8193 option 1. A PanGlobal customer service employee will come to verify your payment receipt.
  3. We will pass you your order through the window.
  4. Please double check your order contents to make sure everything is good to go!
  5. You’ll be asked to sign a confirmation of the pickup.

What to do if the parking area is full

If there are no stalls available in the designated parking area, park in the nearest available stall.

What to do if you don't have a car

If you don't have a car available, no worries! We can still help you at the store front with proper physical distancing. Just be ready with your email confirmation open.

Unable to pick up your order?

  • If for any reason, you are unable to pick up your order as scheduled, please advise customer service Toll Free 1-866-256-8193 option 1.
  • Please see the following alternate options should something keep you from picking up your order at the scheduled time:
    • Reschedule for another day (Unclaimed orders will be held for 2 business days after the initial order date.)
    • Select shipping – $20 flat rate will apply, our customer service team will collect payment via eligible credit card over the phone (Shipping charges will be subject to GST/HST as defined by the destination province.)
    • Cancellation – 10% cancellation fee applies as per our Print Products: Cancellation & Return Policy.

New Boiler Operator (Fireman) Products

PanGlobal is discontinuing the Limited Power Engineer (Fireman) Handbook and publishing two new products in its place.

The first of these products, the Fireman Boiler Operator Handbook for Saskatchewan , presents learners with the knowledge concepts set out by the Technical Safety Authority of Saskatchewan. This handbook has been revised to reference current legislative and regulatory terminology in the province of Saskatchewan, notably removing reference to Limited Power Engineer as the revised regulations removed that category of certification.

The Boiler Operator (Fireman) Handbook presents the same concepts applicable for Boiler Operators and may be used as a general technical manual as Saskatchewan-specific legislation has been removed. PanGlobal anticipates that the material within the Boiler Operator (Fireman) Handbook will support Boiler Operator's in other jurisdictions where, previously, such material may have been absent.

Both products will be available for purchase in print format starting 2 July 2021. eBook versions will be available for sale the week of 5 July 2021.


Fireman Boiler Operator for Saskatchewan (Ed. 1)

The Fireman Boiler Operator Handbook for Saskatchewan comprises the subject matter outlined under TSASK’s Fireman Boiler Operator certificate and will familiarize individuals with the knowledge and concepts required. This set includes two volumes focused on the technical knowledge required for a Boiler Operator (Fireman) along with industrial legislation specific to the province of Saskatchewan.

Topics covered include:

  • Industrial Legislation for Fireman Boiler Operators
  • Safety
  • Introduction to Thermodynamics
  • Introduction to Boilers, Steam Heating, and Hot Water Heating
  • Boiler Operations
  • Water Treatment
  • Plant Equipment
  • Electric Controls
  • Building Services
Note: This product has been developed to meet the requirements set out by the Technical Safety Authority of Saskatchewan (TSASK) for Fireman Boiler Operator certification. For jurisdictions outside of Saskatchewan, please refer to the Boiler Operator (Fireman) Handbook.


Boiler Operator (Fireman) Handbook (Ed. 1)

The Boiler Operator (Fireman) Handbook comprises subject matter essential to Boiler Operators and will familiarize individuals with the related knowledge and concepts. This set includes two volumes focused on the technical knowledge required for a Boiler Operator (Fireman).

Topics covered include:

  • Safety
  • Introduction to Thermodynamics
  • Introduction to Boilers, Steam Heating, and Hot Water Heating
  • Boiler Operations
  • Water Treatment
  • Plant Equipment
  • Electric Controls
  • Building Services
Note: This product has been created as a general technical manual and may not meet the certification requirements in your jurisdiction. Check certification requirements for your jurisdiction through your local safety authority. For individuals certifying as a Fireman Boiler Operator in the province of Saskatchewan, please refer to the Fireman Boiler Operator Handbook for Saskatchewan.

Announcing the PanGlobal Corrections Contest Winner

Congratulations to Adam Anton!

We are pleased to announce Adam Anton as the winner of PanGlobal’s Corrections Contest. This contest, which ran for over six months, saw learners and instructors alike submitting corrections of PanGlobal’s learning products. Over the course of the contest, 80 submissions were received by our Subject Matter Experts, reviewed and compared to our current materials, and corrected where necessary.

Adam submitted ten (10) corrections which were reviewed and incorporated into PanGlobal's learning materials. As the contest winner, Adam has been awarded with a full set of Second Class (Ed 2.5) learning materials. When notified of his selection, Adam had the following to say:

"I am so pleased to have actually won a set of books from PanGlobal. It comes at a great time during a pandemic where just about the only thing there is to do is study! I have used the CIRKA content for all of my exams and some 2nd class exams, and would (and definitely have) recommended them to friends and workers. CIRKA won’t show you the answers which is good, because it enforces the learner to actually look in the books and find the correct answer. I would definitely recommend the CIRKA content for anyone pursuing any class of exams."

We thank everyone who participated in the contest for their submitted corrections, as the results further strengthen our accurate and precise materials. All corrections found on an ongoing basis are made available in MyPower under Corrections and Updates and are published in future print runs of our learning materials.

CIRKA Cycle Beta

Hi Students,

Be a part of our test group for CIRKA Cycle Beta and receive three free months of access!

CIRKA Cycle is PanGlobal’s new premium study and test prep platform and our team would love your feedback before its official launch. Every purchase of a Fourth Class textbook set (print) made between November 30, 2020 and March 31,2021 will include CIRKA Cycle Beta trial access.

The trial period will last for three months giving you ample time to test the effectiveness of CIRKA Cycle Beta as you study in real time. We recommend you use the study tools including unit quizzes and performance tracking reports to test and track your knowledge over time as you work through your course. At the end of the trial period, we will ask for you to complete a feedback survey which will entitle you to an additional month of access once successfully completed and submitted. This survey provides valuable feedback and will allow our team to implement changes before the official launch of CIRKA Cycle Beta.

If you are familiar with or have previously used CIRKA, you may wonder what the difference between CIRKA Cycle Beta and CIRKA is?

CIRKA Cycle is our premium study support tool which features:

  • Unlimited attempts to assessment questions
  • The ability to review attempts
  • Feedback in the form of correct and incorrect answer
  • Long-term results tracking, allowing users to identify areas to focus studying

Note: This Beta will allow our team to improve the app based on your feedback and we are looking forward to your survey results!

The original 7- and 30-day CIRKA subscriptions remain available as an effective pre-examination review tool.

CSA B51 & B52

Full CSA code books now available for purchase through PanGlobal

In June, we announced that the Extract of CSA Standards would be discontinued due to changes in CSA Group’s content licencing. To support safety in the Power Engineering and thermal utilities industries, we have established a resale agreement with CSA Group to distribute the full codes.

We are happy to announce that the full B51: Boiler, pressure vessel, and pressure piping code and B52: Mechanical refrigeration code are now available for purchase as a print product from our eStore.

Product Information

CSA B51, Boiler, pressure vessel, and pressure piping code (nineteenth edition)

In keeping with CSA Group’s goal of harmonizing its standards with those of other countries to the greatest extent possible, CSA’s Technical Committee on Boilers and Pressure Vessels and its Subcommittees have, in the course of developing this Standard, worked closely with the National Board of Boiler and Pressure Vessel Inspectors in the United States and with the American Society of Mechanical Engineers (ASME) committees responsible for producing the National Board Inspection Code and ASME’s Boiler and Pressure Vessel Code.

There are three parts to this Standard:

  1. Part 1 contains requirements for boilers, pressure vessels, pressure piping, and fittings. It is intended mainly to fulfill two objectives: first, to promote safe design, construction, installation, operation, inspection, testing, and repair practices; and second, to facilitate adoption of uniform requirements by Canadian jurisdictions.
  2. Part 2 contains requirements for high-pressure cylinders for the on-board storage of natural gas, blends of natural gas and hydrogen (hydrogen blends), and hydrogen as fuels for automotive vehicles. It has been harmonized with International Organization for Standardization (ISO) Standard 11439:2013, Gas cylinders — High pressure cylinders for the on-board storage of natural gas as a fuel for automotive vehicles. In addition, the CSA Subcommittee responsible for developing Part 2 has consulted with the American National Standards Institute (ANSI) committees responsible for developing CSA/ANSI NGV 2-2016, Compressed natural gas vehicle fuel containers, and CSA/ANSI HGV 2-2014, Compressed hydrogen gas vehicle fuel containers. The members of these two committees are dedicated to harmonizing their standards as far as circumstances allow.
  3. Part 3 contains requirements for compressed natural gas and hydrogen refuelling station pressure piping systems and ground storage vessels. These requirements have been allotted a separate part of the Standard to emphasize the differences between them and the requirements in Part 1, thereby facilitating their application.


CSA B52, Mechanical refrigeration code (twelfth edition)

The twelfth edition of this Standard provides the minimum requirements for the design, construction, installation, inspection, and maintenance of mechanical refrigeration systems, and is complemented by the practical implementation guidance B52 Handbook, helping to minimize the risk of personal injury. This Standard applies to all refrigeration systems installed, whether in new or existing premises, to systems that undergo a substitution of refrigerant, and to parts that are replaced in or added to the system.


Product Details

  • Binding type: Padding Finish with three-hole punch
    • 1-1/2 inch three D-ring binder recommended (not included) for B51 & B52.
    • 1-inch D-ring recommended (not included) for B51 only
    • 1-inch D-ring recommended (not included) for B52 only


Note: Due to resale conditions the CSA codes are not eligible for discount including, but not limited to, the following:

  • PG Collections
  • School Collections
  • Educator Discounts
  • Bookstore Discounts
  • Distributor Discounts

Extract of CSA Standards Sale

Due to the expiry of our republishing agreement and changes in content licencing at CSA Group, PanGlobal will no longer be offering the Extract of CSA Standards as of July 1, 2020. This Extract has contained the following materials:

  • B51-09 - Boiler, Pressure Vessel and Pressure Piping Code
  • B52-05 - Mechanical Refrigeration Code
  • B52S1-09 Supplement #1 to B52-05 - Mechanical Refrigeration Code


We are giving 15% off on our remaining Extract of CSA Standards stock until July 1, 2020, or while supplies last. Order yours today for $79+GSTSOLD OUT


As of July 1, 2020, individuals requiring the CSA codes may purchase or subscribe to the codes directly through CSA Group using the links below:

  • CSA B51:19 - Boiler, pressure vessel, and pressure piping code


  • CSA B52:18 - Mechanical refrigeration code


Alternatively, select institutions may have these resources available through their Library services. Please contact your institution’s Library Services department for more information on what resources are available to instructors and students.

COVID-19 Update: PanGlobal Partners in Education

Our team understands the challenges presented by continued isolation due to the ongoing COVID-19 crisis. Based on valuable feedback from instructors and students, we are extending the access period of our online support through June 14, 2020. This continued support is available to Third and Fourth Class students who are currently registered to, and have received access codes from, a Canadian educational institution.

If you have not received access codes from your educational institution, please contact your program instructor and coordinator to request one. To make use of the login:

  1. Visit our website at panglobal.org
  2. Click on the MyPower tab
  3. Choose MyPower Study
  4. Use the username and password provided by your instructor to login

This login provides access to online eBooks, self-assessments, and other learning resources to help support Third and Fourth Class learning from home.

We are here as partners in education to support your learning and the success of the Power Engineering industry. As our staff are working remotely at this time, please contact us via a support ticket if you have any questions.

We wish you all success in your studies and safe health.

COVID-19 Response: PanGlobal Partners in Education

Our team understands the challenges presented by isolation due to the COVID-19 crisis. As partners in education, PanGlobal is working with educators to offer students access to our Learning Management System (LMS) while studying from home. This offer is available to students who are currently registered to a Canadian educational institution.

Each student will need a username and password which can be requested from your program instructors and coordinators. To make use of the login:

  1. Visit our website at panglobal.org
  2. Click on the MyPower tab
  3. Choose MyPower Study
  4. Use the username and password provided by your instructor to login

This login provides access to online eBooks, self-assessments, and other learning resources to help support Third and Fourth Class learning from home and is valid through the end of April 2020.

We are here as partners in education to support your learning and the success of the Power Engineering industry. As our staff are working remotely at this time, please contact us via a support ticket if you have any questions.

Good luck with your studies and we wish you all safe health.

COVID-19 Health & Safety Update

The health and safety of our customers and our team is our highest priority. PanGlobal continues to monitor announcements and follow Alberta Health Services’ protocol diligently. While our team is working remotely, we ask for your patience in replying to online ticket submissions via our SUPPORT tab and returning support calls. At this time, we expect shipments from PanGlobal to continue as usual. However, we advise all customers to allocate additional time to receive orders and check for delay announcements with shipping providers and Canada Post.

Refrigeration Addendum

PanGlobal has added an important addendum on Refrigeration concepts to our eBook platform

This addendum contains new learning objectives and content in refrigeration safety based on the recommendations made by Technical Safety British Columbia (TSBC) in its investigation reports of the October 2017 ammonia leak. The report examines two ammonia leaks, one occurring at the Fernie Memorial Arena in Fernie, BC, which resulted in the deaths of three people, and the other in October 2018 at a pet food manufacturing plant in Langley, BC, which prompted an extensive evacuation of the area. As this information is critical to operator safety, IPECC, SOPEEC, and PanGlobal Training Systems are making it available to learners immediately at no additional cost. In addition, this material will also be published in the forthcoming editions of Power Engineering Fourth Class, Power Engineering Fifth Class, and Refrigeration Plant Operator.

The new content of this addendum emphasizes the testing of secondary refrigeration systems, safe operation of ammonia refrigeration systems, and maintenance of refrigeration equipment. Some content may be familiar from the courses mentioned above, and the TSBC investigations suggest that it is worth repeating if this content will contribute to keeping all Power Engineers and operators safe.

Access the Refrigeration Addendum eBook

Upcoming LMS Changes

PanGlobal will be updating its Learning Management Systems (LMS), in an effort to better support learner success and future initiatives!

Our first step is moving all MyPower Study users to the new platform. Starting Monday February 3, 2020, the following learners will be redirected to the new LMS:

  • All learners logging in with a textbook username and password
  • All learners logging in to online resources with an eBook purchase or subscription

The MyPower Learning LMS, used by educators and for corporate training, will be phased out over time. More details will be communicated in the near future.


Logging In

To those logging in with a textbook username and password:

  • Your (new) login details will be the same default ones printed within the front-inside cover of your textbook(s). If you had previously changed the password for your textbook profile, it will be reset to the default username and password found on the front-inside cover of your textbook(s).

To those logging in with a profile linked to an eBook purchase or subscription:

  • Your username remains the same; however, your password has been reset. To access your profile you will need to use the Forgot password? link on the login page. Follow prompts to submit the email address associated with your profile.

Note: Ensure that mypower.panglobal.org is added to your email settings (client) as a Trusted Domain and use the directions in the password reset email to access your profile.


In an effort to control transfer errors, users with profiles accessing self-enrolled resources only will not be transferred. This will impact users whose profiles are not accessing the online resources or are only accessing a combination of the following:

  • Answers/Solutions
  • Tools & Resources
  • Updates with Corrections

To gain access of these resources again, please (re)create an account and re-enroll to the required resources.



With the update to the new LMS, previous self-assessment attempts will not be transferred. MyPower Study previously allowed attempt reviews immediately after submitting a self-assessment and this means that learners will now have refreshed self-assessment attempts. Your length of access will remain unchanged, so take advantage of the additional attempts while you have access!



Please submit any questions or support requests to the Login Inquiries department through our Support Ticket system.

Reminder about PanGlobal Login Credential Access

PanGlobal’s Power Engineering textbooks contain time-sensitive login credentials (unique User Name & Password printed on the front inside cover of the first book) which provide access to additional online resources and self-assessments. These credentials allow initial access to our Learning Management Systems within 3 years of the textbook print date.

After activation, the textbook’s online access time frames vary depending on the product and begin after the initial log in.  This 3-year initial activation access restriction is in place to ensure that the online resources accurately support the textbook content. Bookstores and resellers are reminded not to carry over inventory that exceeds this access time.

If you have additional questions about login credentials and access time, please view our Knowledgebase Article on the subject, or submit a ticket and your personal inquiry will be addressed.

24 month extension for current PG Stick users!

PanGlobal is excited to announce a new 24-month extension for current PG Stick users!


If you were an early adopter and purchased a PG Stick in either 2017 or 2018, you are eligible for this 24 Month Extension Offer following the expiry of the PG Stick (USB).

PG Sticks subscription purchases are for 18 months; however, PG Sticks ordered in 2017 or 2018 may purchase this extension to their existing PG Stick for an additional 6 months (a total of 24 months) from the date of expiry.


To receive this PG Stick extension

  1.  Please complete and submit the form using the link below.
    • Only forms which have been fully completed and submitted online (using the web form Submit button) will be accepted and processed
  2. You will receive a detailed response within 2 business days after we receive your completed form.
  3. A Purchase Order will be required for all Extension Requests
  4. Instructions will be provided directly to eligible PG Stick users for access.


PG Stick Extension Request:



Important Note: If this information does not apply to you, please pass this information along to your Power Engineering Program Coordinator.

Shipping Cost Update

Due to rising shipping costs and in an effort to ensure deliveries to our customers are received in a secure and timely manner, PanGlobal is updating its Flat Rate Shipping Fee (effective 1 January 2019) for all orders placed online or by phone: 

  • Within Canada  -  20 dollars
  • Within the USA  - 40 dollars

Note: School, Bookstore or Business Orders (with approved credit accounts) will be required to provide their organization's Courier Account Information prior to shipping, or actual shipping costs will be charged on the Customer Invoice.

To ensure secure & timely delivery, all shipments will require a signature upon receipt.

Update: 4th Class (Edition 2.5) Availability

4th Class (Edition 2.5) Textbooks

In order to meet SOPEEC's transition to the revised 4th Class syllabus, PanGlobal has discontinued sales of the 4th Class (Edition 2.5) textbooks (effective July 9th, 2018). All printed textbook sales of the Fourth Class materials are now of Edition 3, which meets SOPEEC's revised syllabus.


4th Class (Edition 2.5) eBooks

To support current students of the 4th Class (Edition 2.5) materials, PanGlobal will continue to offer sales of the 4th Class (Edition 2.5) eBooks until December 2019. Purchase options may be viewed through our eBook store.

November News from PanGlobal!


Part B of Power Engineering Fourth Class Textbook - Edition 3 is near completion, with a focus on maintaining the quality that our customers experience with Part A of this set.

To honour the November delivery commitment of Part B Textbooks for our online customers, we have decided to print & ship in two separate partsUnits 1-8 + Unit 12 will be shipped during the last week of November, with the final Units 9, 10 & 11 (Refrigeration & HVAC) to be delivered early in December. Orders will be shipped to the same address used for Part A, so please contact This email address is being protected from spambots. You need JavaScript enabled to view it. immediately if there are any address updates prior to receiving Part B.

NOTE: eBooks for Edition 3 Part B Units are available for purchase or subscription at www.pgknowledge.com. The complete eBook Set will be available by late November.

Educator & Bookstore Orders will be shipped when Part B sets are completed in early December 2017.



We occasionally receive calls or emails inquiring about customizing the content found in PanGlobal materials, so we decided to provide online information and an electronic inquiry for potential or existing customers who are considering unique compilations or topic based creations.

Check out the Custom Print button found under Canadian Products or USA/International Products in our bookstore at www.powerengineering.org. Click for details, pricing structure and Request Form.


Thank you to our current and new customers for your continued support and patience during the creation and production of the updated and enhanced Power Engineering Fourth Class (Ed 3) Materials. All of us at PanGlobal are truly passionate about the expanded & updated resources, and genuinely hope you are pleased with the final results.

Shipping Updates and Textbook Incentives


Power Engineering Fourth Class Textbook - Part A is currently in the process of being shipped to customers. This exciting new edition includes 12 unit-level books PLUS a complimentary copy of Preparatory Math Topics. Part B will be available for purchase October 23, 2017, for shipping in early November 2017.

Although the Fourth Class – Edition 3 Textbook Set (Part A & B) is available to order now, there will be two separate deliveries of printed materials. Part A will be shipped once the order is processed, however, Part B will be shipped separately to the same address in early November 2017Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. if there are any address changes prior to receiving Part B.

All orders submitted for the Power Engineering Fourth Class – Edition 3 textbooks will be shipped in the order received.

Note: Part A eBooks are already available for purchase or subscription at our eBook store (www.pgknowledge.com). Part B eBooks are expected to be available in October 2017.



To support our customers heading into the new school year, individuals who place an order for the “Fourth Class – Edition 3” print textbooks will receive free access to Part A eBooks for 15 days while waiting for textbook delivery. This offer applies only to orders placed through our online bookstore from August 28th to September 15th, 2017.

Online purchases are processed on weekdays, so please allow up to one additional business day to receive eBook access details via the same email used for the order.



The new Fourth Class – Edition 3 textbooks have been developed to reinforce a unit-based learning approach. Self-Assessments for learners will now be available in Unit and Comprehensive (Part A and Part B) formats to provide effective support. Additionally, the number of attempts available has been increased from 3 attempts to a total of 5 attempts per self-assessment!

August Updates


Part A is completed and is currently in the printing, binding and packaging process. Although a bit later than we had hoped, this exciting new edition includes 12 unit-level booklets PLUS a complimentary copy of Preparatory Math Topics and will be shipped during the week of August 14 - 18, 2017. Shipments will be processed in the same order they were received.

Note: Part A eBooks are already available for purchase or subscription at our eBook store (www.pgknowledge.com).



Due to the release of the Power Engineering Fourth Class Textbook - Edition 3, please note that our Subject Matter Experts are currently reviewing the current Online Question Banks for accuracy and alignment, resulting in a slight delay on the availability of all resources. Any users affected will receive extended access to allow a full term.



Check out our website at powerengineering.org for the College Program Textbook Options link to assist students with recommended products to purchase for each level of education.

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